At Turkeymed, we respect your privacy and are committed to protecting the personal information of visitors, prospective patients, patients, and other individuals who interact with our website and services.

This Privacy Policy explains how Turkeymed collects, uses, stores, shares, and protects personal information when you visit www.turkeymed.net, contact us, request a consultation, communicate with us, or use our services.

1. Who We Are

Turkeymed is a medical tourism and healthcare service provider based in Istanbul, Türkiye.

For the purposes of applicable data protection legislation, Turkeymed acts as the data controller for the personal information it collects and processes through its website and related services, except where another party is legally responsible for the processing.

Contact information:

Turkeymed
Istanbul, Türkiye
Email: [email protected]
Website: www.turkeymed.net

2. Personal Information We May Collect

Depending on how you interact with us, we may collect the following categories of information:

Contact and identification information

Full name
Email address
Telephone or WhatsApp number
Country of residence
Preferred language
Date of birth or age where necessary
Passport or identification information when required for travel, treatment, booking, or administrative purposes

Consultation and treatment information

When you request a medical consultation or treatment information, you may voluntarily provide information such as:

Hair loss information
Dental concerns
Medical history
Current or previous treatments
Medications
Allergies
Photographs related to your treatment
Other health information relevant to your requested treatment

Health information may constitute special category/sensitive personal data under applicable data protection laws and will be processed with appropriate safeguards and only where there is a valid legal basis.

Communication information

We may collect information contained in communications between you and Turkeymed, including messages sent through:

Website forms
Email
WhatsApp
Telephone
Social media
Other communication channels

Technical information

When you use our website, certain technical information may be collected automatically, such as:

IP address
Browser type
Device type
Operating system
Approximate location
Website pages visited
Date and time of visits
Referring website
Cookies and similar technologies

For more information, please see our Cookie Policy.

3. How We Collect Your Information

We may collect personal information:

When you complete a contact or consultation form.
When you contact us by email.
When you contact us through WhatsApp.
When you communicate with our staff by telephone.
When you communicate with us through social media.
When you request information about our treatments or packages.
When you make or inquire about an appointment.
When you provide information during the treatment planning process.
Automatically through cookies and similar technologies when you use our website.

4. Why We Use Your Personal Information

We may process your personal information for purposes including:

Responding to your inquiries.
Providing information about our medical services.
Assessing your initial consultation request.
Preparing preliminary treatment information or estimates.
Communicating with you regarding your requested treatment.
Arranging appointments and consultations.
Coordinating travel, accommodation, transportation, and other medical tourism services where requested.
Providing and coordinating healthcare-related services.
Managing our relationship with patients.
Providing aftercare and follow-up communication.
Processing payments where applicable.
Maintaining business and administrative records.
Complying with legal and regulatory obligations.
Protecting the security of our website, systems, staff, and patients.
Preventing fraud, misuse, or unauthorized activity.
Improving our website and services.
Measuring the effectiveness of our marketing activities where permitted.

We do not use personal information for purposes incompatible with the purpose for which it was collected unless permitted or required by applicable law.

5. Legal Bases for Processing

Depending on the circumstances, Turkeymed may process personal information on one or more of the following legal bases:

Your consent.
The necessity to take steps at your request before entering into a contract.
The performance of a contract.
Compliance with a legal obligation.
Protection of vital interests where applicable.
Establishment, exercise, or defense of legal claims.
Our legitimate interests, where permitted and where these interests do not override your fundamental rights and freedoms.
Other legal grounds permitted under applicable data protection legislation.

Under Turkish Personal Data Protection Law No. 6698 (KVKK), personal data must be processed in accordance with the applicable principles and legal conditions.

6. Health and Sensitive Personal Data

Because Turkeymed provides medical tourism services, you may choose to provide health-related information during a consultation.

Examples may include medical history, treatment information, photographs, medication information, allergies, or other information relevant to assessing your requested treatment.

We process such information only when legally permitted and apply appropriate technical and organizational measures to protect it.

Under Turkish law, health data is classified as a special category of personal data and is subject to additional protection.

Please avoid sending unnecessary medical information through public communication channels.

7. Sharing Your Personal Information

We may share personal information where necessary with appropriate recipients, including:

Healthcare professionals involved in your consultation or treatment.
Hospitals, clinics, laboratories, or healthcare facilities involved in providing requested services.
Hotels and transportation providers when required for your medical tourism arrangements.
Payment service providers.
IT, hosting, website, CRM, communication, and technical service providers.
Professional advisers such as lawyers, accountants, or consultants.
Government authorities or regulatory bodies where legally required.
Other service providers where necessary to provide services you have requested.

We only share information where there is an appropriate legal basis and, where applicable, appropriate contractual and security safeguards.

8. International Transfers

Because Turkeymed provides services to international patients and uses certain technology and service providers, personal information may in some circumstances be transferred to or processed in countries outside your country of residence.

Where required by applicable law, we use appropriate safeguards for international data transfers.

Under Turkish data protection law, international transfers are subject to specific legal requirements and safeguards.

If GDPR applies to your personal information, international transfers will be made using an applicable mechanism permitted under GDPR.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Providing requested services.
Maintaining patient and business records.
Meeting legal, regulatory, accounting, or reporting requirements.
Resolving disputes.
Establishing or defending legal claims.
Maintaining security and preventing fraud.

The retention period may vary depending on the type of information and the applicable legal requirements.

When personal information is no longer required, we will delete, securely destroy, or anonymize it where appropriate.

10. Data Security

Turkeymed takes reasonable technical and organizational measures to protect personal information against:

Unauthorized access.
Unauthorized disclosure.
Accidental loss.
Destruction.
Alteration.
Misuse.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

11. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our website, understand website usage, and support certain marketing activities.

For detailed information about the cookies we use and how you can manage them, please see our Cookie Policy.

12. Marketing Communications

Where permitted by applicable law and where required, we may contact you regarding:

Treatment information.
Consultation follow-ups.
Services you have requested.
Special offers or promotions.
Turkeymed news and updates.

Where consent is required, we will obtain it before sending marketing communications.

You can request to stop receiving marketing communications at any time.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights including:

The right to know whether we process your personal information.
The right to request access to your personal information.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your information where legally applicable.
The right to request restriction of processing.
The right to object to certain processing.
The right to withdraw consent where processing is based on consent.
The right to request data portability where applicable.
The right to lodge a complaint with the relevant data protection authority.

Under Turkish KVKK, data subjects have specific rights concerning their personal data, and data controllers have an obligation to provide information regarding processing activities.

14. How to Exercise Your Rights

If you wish to exercise a privacy right or ask a question about the processing of your personal information, please contact us:

Email: [email protected]

Please provide sufficient information to allow us to understand your request and verify your identity where necessary.

We will handle your request in accordance with applicable law.

15. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, booking services, or other external services.

Turkeymed is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of any third-party website you visit.

16. Children's Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our services.
Changes to our website or technology.
Changes in how we process personal information.
Changes in applicable legal or regulatory requirements.

The latest version will always be published on this page, together with the date of the latest update.

18. Contact Us

If you have any questions about this Privacy Policy or how Turkeymed processes personal information, please contact: